When tenants report repairs over WhatsApp, messages get buried, issues get forgotten, and tenants get frustrated. KodiBase turns every report into a tracked ticket with a status, so nothing falls through.
A leaking pipe reported over WhatsApp on a Thursday night. You see it Saturday. You pass it to a plumber Monday. Two weeks later, the tenant messages again — "is anyone coming?" The original WhatsApp message is buried under 40 other messages. You have no record of when it was reported, what you said, or what stage it is at.
This is the maintenance problem KodiBase solves. Not by replacing your plumber or automating repairs — but by giving every issue a proper record from the moment it is reported.
Tenants report issues through their portal. The report lands in your KodiBase dashboard as a ticket with the tenant's name, unit, description, and the date reported. You move it through three stages: Pending, In Progress, and Resolved. You can add notes at any stage — who you called, what they said, when they are coming.
When the work is done, you mark it resolved. The tenant sees the updated status in their portal. The ticket remains in history permanently, so if the same issue recurs three months later, you have a record of when it was last addressed.
For portfolios with multiple properties, the maintenance view shows all open tickets across all units in one list. You can see at a glance which properties have unresolved issues and how long they have been open.
Tenants can describe issues and submit requests through their portal. Photo upload support is on the product roadmap. For now, tenants can reference their uploaded photos from WhatsApp in the description field.
Tenants use their unique portal link — the same one they use for rent payments. From the portal, they tap "Report Issue", describe the problem, and submit. The request appears in your KodiBase dashboard immediately as a new ticket.
Yes. Maintenance ticket tracking is included in all KodiBase plans, including the Starter plan at KES 2,500 per month.
Yes. You can add internal notes to any ticket at any stage — useful for recording contractor details, visit dates, cost estimates, or any updates you want to keep with the ticket history.
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